Shipping & Returns

UK Delivery;

Standard Delivery - Delivery within the UK £1.50
Recorded Delivery - 1st Item £2.40, additional items £1.50

European Shipping - £2.50, countries include;

Austria, Czech Republic, Belgium, Germany, Spain, France, Finland, Greece, Yugoslavia, Sweden, Switzerland, Russian Federation, Hungary, Malta, Denmark, France, Metropolitan, Ireland, Iceland, Italy, Luxembourg, Vatican City State (Holy See), Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegowina, Bulgaria, Croatia, Estonia, Faroe Islands, Georgia, Gibraltar, Greenland, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Macedonia, The Former Yugoslav Republic of, Moldova, Republic of, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia (Slovak Republic), Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Norway

World Wide - £3.00, countries include;

Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, France, Metropolitan, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-bissau, Guyana, Haiti, Heard and Mc Donald Islands, Honduras, Hong Kong, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Reunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Sri Lanka, St. Helena, St. Pierre and Miquelon, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Syrian Arab Republic, Taiwan, Tanzania, United Republic of, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Viet Nam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna Islands, Western Sahara, Yemen, Zaire, Zambia, Zimbabwe

World Wide Zone 2 - £3.75, countries include;

Australia, Palau, China, East Timor, Fiji, French Southern Territories, Antarctica, French Polynesia, Guam, Japan, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Marshall Islands, Micronesia, Federated States of, Mongolia, Nauru, New Caledonia, New Zealand, Norfolk Island, Northern Mariana Islands, Papua New Guinea, Philippines, Pitcairn, Samoa, Solomon Islands, Taiwan, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands

Delivery

All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.

Products that are currently in stock are normally dispatched within 24 - 48 hours of your cleared payment. In the event that a product has been overlooked, and is currently out of stock, you will be notified of this and we would expect to get your goods to you within 14 days. 

Damage in transit

It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to affect your claim against the carrier.

Shortage

It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.

Incorrect goods

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.

Non deliveries

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date. We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated time scales, except when extenuating circumstances have prevented the notification within the stated time scale.

Additional Shipping Costs & Information

Items that cannot be delivered, and returned to us:  If sending items recorded delivery, or even un-recorded, meaning the royal mail will attempt to either deliver the item or leave you a card to collect. If the product cannot be delivered, or is not collected from the local sorting office and returned to us, we will charge an administration fee of £4 per item. Therefore, if the item needs resending, or refunding, an administration fee of £4 will be charged.

Duvet Sets:  Additional £4.79 will need to be added to shipping costs for these items, and these items will ONLY be shipped to the UK mainland.

Football souvenirs:  Football souvenirs will be sent to UK ONLY

All orders over £12:  Orders over £12 MUST be sent recorded delivery. If orders are placed via the website, and they do not include recorded delivery, and the value is over £12, then J.S.B. Supplies will not be held responsible for any non-received items.

International Orders: ALL international orders, without exception will HAVE to be sent international recorded delivery.

Southern Ireland: Due to the amount of items that have gone 'missing' to Southern Ireland, we no longer will post anything there, but single DVDs.

Ink Orders: Inks will ONLY be sent to the UK mainland only.

All General Orders: In general, our products will be delivered to the UK without any issues. If we deem the risk factor to high to send a particular order overseas, then we will decline the order, and a refund will be made. There are many variables we will use to calculate such a risk, including possible customs implications, and the risks of an order being deemed 'not received' using historical order information.